Refund policy

Returns and refunds

This policy applies to every order placed with SHEHARA S MUNASINGHE through this store. If you are not satisfied with what arrives, contact us first — most issues are resolved faster by email than by returning goods.

Damaged, thawed or incorrect items

Because we sell frozen seafood, please inspect your delivery as soon as it arrives. If a pack is damaged, has thawed in transit, or is not what you ordered, contact us within 48 hours of delivery at info@boldtech.shop or on +61 2 4625 6992. Include your order number, a photo of the item and a photo of the outer box so we can raise it with the carrier.

Change of mind

Frozen food cannot be resold once it has left our control, so change-of-mind returns are not accepted. If you ordered the wrong item by mistake, contact us before dispatch and we will correct the order where possible.

Refund timing

Once a refund is approved we process it within 1-3 business days. Your bank may take a further 5-10 business days to show the credit. Refunds are issued to the original payment method; we do not issue store credit unless you ask for it.

Orders that cannot be delivered

If a carrier cannot deliver because the address supplied is incomplete or nobody is available to receive the box, the order may be returned to us. In that case we can reship at the original shipping cost or refund the goods value less the shipping charge.

All prices on this store are shown in US dollars (USD) and are charged at checkout in USD.

Questions about this policy: SHEHARA S MUNASINGHE, 20 Cottongrass Avenue, Clyde North, Victoria 3978, Australia, info@boldtech.shop, +61 2 4625 6992.