Shipping policy

Delivery information

SHEHARA S MUNASINGHE ships frozen seafood from Clyde North to addresses within Australia. This page sets out how long dispatch and delivery take and what to do if something goes wrong.

Order processing

Orders are packed and handed to the carrier within 1-3 business days of payment clearing. Orders placed on a weekend or public holiday begin processing on the next business day.

Delivery time

Estimated delivery is up to 15 business days after dispatch. Remote and regional postcodes can sit at the longer end of that window. The estimate shown at checkout is based on your address, not a flat national figure.

Shipping cost

Shipping is calculated by distance — the charge is built from the destination postcode and the weight and volume of your box, and it is shown before you pay. Because frozen goods need insulated packing and gel ice, the cost varies by location and cannot be quoted as a single national rate.

Tracking

When your parcel is dispatched we email a tracking reference. Tracking can take up to 24 hours to show its first scan.

Lost parcels

If tracking has not moved for an extended period, contact us within 7 days of the expected delivery date at info@boldtech.shop. We will open a carrier investigation and, where the parcel is confirmed lost, replace or refund the order.

Damaged or thawed on arrival

Report damage within 48 hours of delivery with photos of the item and the packaging. Keep the goods and the packaging until we confirm how to proceed.

All prices on this store are shown in US dollars (USD) and are charged at checkout in USD.

SHEHARA S MUNASINGHE, 20 Cottongrass Avenue, Clyde North, Victoria 3978, Australia